Sport brings people together, but it also inevitably brings moments of tension, disagreement and conflict. 

From club administrators and committee members to coaches, managers, umpires and players, everyone involved in sport needs to be equipped to respond to conflict and complaints in a way that is fair, respectful, and consistent with good governance practices.

Handled well, conflict can strengthen relationships, build trust, and improve club culture. That’s why having the right tools, language, and frameworks in place is essential.

JMX Solutions, founded by Jacqui McConville, is a specialist conflict resolution service for sports and community clubs and not-for-profit organisations. This webinar, delivered by Jacqui, aims to help club members navigate complaints and conflict with clarity, confidence, and care.

At the heart of the session is the Club Conflict Compass: a simple, four-point structure designed to guide club leaders through challenging situations. This framework equips committee members and volunteers with practical tools, grounded perspectives, and clear steps to manage complaints and interpersonal tension with integrity.

The Club Conflict Compass is designed specifically for community sport leaders navigating the everyday ups and downs of club life. Whether you’re serving on a committee, coaching a team, officiating games, or supporting members behind the scenes, this webinar will build your confidence to handle difficult conversations and sensitive situations.

Throughout the session, you’ll gain:

• A clearer understanding of the nature of conflict in community sport
• Practical strategies for managing complaints before they escalate
• Tools to support fair, transparent, and consistent decision-making
• Techniques for upholding club values and fair processes
• Insights into how strong conflict management supports good governance and a positive club culture

Whether you or your club are currently facing challenges or you simply want to be better prepared for the future, this session will provide the confidence and capability to lead through conflict with integrity.

This is an online event. Please register to attend, receive updates and access links.

This event will not be recorded.